Responsible gambling

At SpinKings Casino we want your experience to be fun, controlled and positive. Gambling should be a form of entertainment, not a source of stress or harm. If you ever feel your play is becoming risky, you can take immediate, practical steps to protect yourself. Below are easy-to-use tools and supportive options to help you stay in control, plus suggestions for where to get further help.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We provide several practical controls you can set yourself at any time. These tools are simple to use and designed to help you manage how much time and money you spend.

• Deposit limits: Set daily, weekly or monthly deposit caps to control spending. Limits apply immediately. If you ask to increase a limit, a cooling-off period (normally 24–72 hours) will apply before the higher amount takes effect.
• Loss and wagering limits: Cap the total amount you can lose or the amount you can wager over a set period to reduce risk during play.
• Session limits and reality checks: Choose maximum session lengths and receive automatic reminders when your session time is nearing or has finished.
• Time-outs: Take a short break from your account for a chosen period (commonly from 24 hours up to several months). Time-outs are reversible and intended as a cooling-off measure.
• Self-exclusion: If you need a longer break, self-exclusion closes access to your account for a chosen duration (for example, 6 months, 1 year, or indefinitely). Self-exclusion cannot be lifted by staff before the chosen period ends.
• Remove payment methods: Remove saved cards or e-wallets from your account to create an additional barrier between you and impulsive deposits.

How to use these tools:

• Open your account settings and select the Responsible Gambling or Limits section.
• Choose the type of control you want (deposit, session, time-out, self-exclusion), set the amount or period, and confirm.
• If you prefer, contact Customer Support by live chat or email and request assistance—our team can apply a time-out or self-exclusion on your behalf.

If you have concerns about another person’s gambling, you can request restrictions be placed on their account where permitted, or contact our support team for guidance on what steps are possible.

Practical suggestions for using tools effectively:

• Combine tools—use deposit limits plus session time-limits to manage both money and time.
• Set conservative limits and review them regularly; smaller, automatic steps are often more effective than large adjustments.
• Use reality checks to interrupt long sessions and remind yourself of your original intentions.
• Consider removing saved payment details to make impulsive deposits harder.

Signs it may be time to use tools or seek support:

• Spending more than you planned or chasing losses.
• Borrowing money or delaying bills to fund gambling.
• Neglecting work, family or social commitments because of gambling.
• Feeling anxious, restless or secretive about your play.
• Repeatedly breaking your own limits or trying to bypass account controls.

Links to Support Organizations

Seeking help is a strong and positive step. If you feel that gambling is affecting your life, professional organisations and helplines can offer confidential advice, practical tools and counselling. Below are examples of the types of support available in the United Kingdom:

• National gambling support services: Organisations such as GamCare and BeGambleAware provide free, confidential support, online self-assessments, live chat and helplines tailored to gambling-related concerns.
• Local helplines and counselling: Many areas have local services and charities that can offer one-to-one counselling, group programmes and family support.
• Financial advice: Debt advice charities and financial counsellors can help you manage bills and develop a budget while you take time away from gambling.
• Medical and mental health support: If gambling is affecting your mental wellbeing, consider contacting your GP or a mental health professional for assessment and support options.

If you are worried about immediate harm to yourself or someone else, please contact emergency services or your local crisis service right away.

We are here to support you through every step. If you’d like help using any of the tools above, or need assistance arranging self-exclusion or talking through options, contact our Customer Support by live chat or email and we will help you confidentially and without judgment.